Review Article
Year: 2019 | Month: May | Volume: 9 | Issue: 5 | Pages: 409-415
Patient-Healthcare Professional Interaction as a Determinant of the Therapeutic Efficacy
Alexandra Mitsi1, Dr Michael Kourakos1, Georgia Poulimenakou1, Dr Markos Sarris2
1General Hospital “Asklepieion” Voulas, Athens, Greece
2University of West Attica, School of Administrative, Economics and Social Sciences, Faculty of Business Administration
Corresponding Author: Alexandra Mitsi
ABSTRACT
Communication is a basic element of providing care; communication with patients and families, communication with other Healthcare Professionals (HCP) and administrative staff. In every day clinical routine, a form of relationship is built through communication which is called therapeutic relationship or alliance. This professional relationship is based on understanding of patient’s point of view, empathy, active listening and positive reinforcement. It is affecting health outcomes and patient’s experience of the health system. By effective communication people are informed, educated, persuaded and mobilized on health issues. Nowadays, a patient-centered approach to health management has changed the framework of communication and shaped an equal relationship based on mutual understanding, respect and recognition of rights. The parts involved in the therapeutic process aim at effective management of the health problem along with maximal satisfaction from healthcare services following rules and standards set by them. Training the HCP to develop communication skills is necessary in order to achieve a good therapeutic relationship.
Key words: Efficiency, Healthcare Professionals, Interactions, Therapeutic Process