Original Research Article
Year: 2022 | Month: April | Volume: 12 | Issue: 4 | Pages: 12-26
DOI: https://doi.org/10.52403/ijhsr.20220402
Assessment of Quality of Care in a Primary Health Care Setting in South West Nigeria
Oyebade Akina, Oshineye Adeolab
aProgram Manager, Osun State Agency for Control of AIDS, Nigeria
bLecturer, Adeleke University, Ede, Nigeria
Corresponding Author: Oyebade Akin
ABSTRACT
Introduction: Poor quality of health care service results in 60% of deaths from conditions requiring healthcare in low and middle income countries and it imposes significant costs each year in lost productivity. This study was carried out to assess the quality of health care at Primary Health-Care Centre, Atelewo, Nigeria
Methods: The cross-sectional design was utilized for the study. Data was collected from patients receiving health care services at PHC Atelewo and health care workers attending to patients in the facility using semi-structured questionnaire
Results: Our study revealed that 56.6% of patient respondents believe that the single most important motivating factor for utilizing the PHC services was good attitude of health workers. 75.4% of patient respondents strongly agreed that health workers. Only 68.9% of Patient Respondent strongly agreed that nurses are inadequate in number while 63.9% of Patient Respondent strongly agreed that Health workers are competent. 82.8% of patient respondents strongly agreed that they were satisfied with waiting time while 85.2% were satisfied with treatment and care received.
Conclusion: The health care provided at Primary Health Care Centre, Atelewo is of moderately good quality and therefore requires enhancement of a few areas of service to improve quality of care. Good attitude of health worker is perceived to be more important than quality of care in the uptake of services. Health workers should therefore be sensitized on the need to provide patient centred care to increase service utilization and quality.
Key words: Primary Health Care, Quality of Care, Patient-centred care, good attitude of health workers, Accessibility, Availability.