Original Research Article
Year: 2020 | Month: February | Volume: 10 | Issue: 2 | Pages: 201-207
Evaluation of Patient Satisfaction in Outpatient Department of a General Hospital in Mexico – A Questionnaire Based Study
Spurgeon Raj Jalem
Central America Health Sciences University, Belize City, Belize Washington, D.C. 20040, USA
ABSTRACT
The Out Patient Department (OPD) Services is one of the most important aspects of Hospital Administration. The main objective of the present research is to analyze the satisfaction of Outpatients with respect to the actions and care of medical, nursing and caring workers and identify the relationship between the patient's attitude and the level of satisfaction towards the various facilities available in the hospital.The study sample constitutes 100 respondents from the outpatient department. Data collected by administering questionnaire. The results of the study indicate that most of the respondents 90% questioned were pleased with the services they provided. These interviews lead to the evaluation of health services from the point of view of the patient,facilitate the identification of problematic areas and help generate ideas towards resolving these problems. Enhancing contact between patients and healthcare providers is the main factor impacting the overall satisfaction of patients. Reducing the time needed to complete services, improving the overall cleanliness of facilities, improving nursing services and increasing the availability of medicines at the pharmacy, reduction of waiting time for laboratory reports etc. are important factors to consider and collectively, these can significantly increase the loyalty of patients.
Key words: Out-patient department, Questionnaire, Waiting time, cleanliness, overall satisfaction